new essay on LinkedIn: http://goo.gl/l4oWi0 . When there are accidents, injuries, and deaths the first reaction is often to claim "human error," blaming the last person to have touched the controls. That is why the problems persist: we punish the innocent and do not remedy the underlying causes. We won't solve these problems until we stop blaming people, until we admit that bad design of equipment and procedures is most often the culprit. We need to instill a people-centered attitude in the training of engineers and technologists. It is time to stop blaming people and instead to design for people. Fix the real, underlying problems: the lack of people-centered design of equipment and procedures.
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