In the IT world, today’s organizations are looking to evolve their company’s IT department from a cost center to an employee-centric strategic partner capable of generating ROI.
That’s a mouthful. Where do we designers come into play? One way we can help organizations accomplish this goal is by giving their IT help desk an easy-to-use IT service management solution (ITSM).
I work for Samanage, provider of cloud-based IT service desk and IT asset management software. Does it sound sexy? Maybe not on the surface, but to me this design work is a lot of fun. It’s challenging. It’s a thing of beauty. Let me explain.