December 23, 2014
I recently had a layover in New York's JFK Airport, and decided to grab a bite to eat at a pub in my terminal. I entered the restaurant and looked around for a hostess. Not seeing one, I seated myself and quickly noticed that every seat had an iPad mounted in front of it. My curiosity piqued, I soon learned that the iPad contained the ordering system for the restaurant. I admit, I thought this was a cool idea. People at airports usually are strapped for time, so a system that allows quick ordering seemed smart. Unfortunately, that's where the good news ends. Several missteps in the user interface of the app left me with a bad taste in my mouth, and I hadn't even eaten yet.

A Half-Cooked Idea

For starters, the iPad ordering system assumes that everyone eating in the restaurant is alone. Each...read more By Will Scott
           
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