I interview many people and often apologise before I ask the clichéd question of, “How do you define Service Design, and how do you define UX Design — what is it that makes them different?”
UX Design (Experience Design), fuelled by the rise of digital, has become more established these days with some great work being done the field. It has naturally been expanding into the realms of ‘Service Design’*, but I’ve noticed that what constitutes people’s understanding of Service Design, and a Service Designer, appears to misalign with what I believe the criteria and components are.
* there is also...read more
By Anish Joshi