UX Design in Austin, Houston, Dallas, San Antonio
UX Design in Austin, Houston, Dallas, San Antonio
Everything about UX Design in Texas and beyond

communication

17 posts
Dwelling On The Past: The Importance Of Project Retrospectives (Part 1)

    We should always look for opportunities to grow and improve. Retrospectives and reflections allow you to codify what you’ve learned from experience, to document mistakes and avoid future ones, and to increase your potential to grow in the future. Agile methodologies typically include time for retrospectives throughout a project. Regardless of your methodology, all teams would benefit from having a retrospective at the conclusion of a project.The post...

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Becoming A Better Facilitator

    Facilitation in the broadest sense means helping or enabling people to achieve a positive outcome. It's an important and often under-appreciated skill for designers and other UX professionals to gain. It's especially important as more teams embrace lean UX practices, which shift emphasis away from big deliverables toward facilitating outcomes such as continuous discovery and shared understanding. Any kind of working session or meeting in which design decisions...

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Conversational Design Essentials: Tips For Building A Chatbot

    Human interactions are incredibly fascinating if you take a close look at them — the social awkwardness, the communication styles, the way knowledge is transferred, the way stories are told and trust is built. But what happens when a machine evokes the same response? Conversational interfaces have become the new hotness in UX design. Google is about to release a new virtual assistant chatbot; Facebook has already launched...

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Does Conversation Hurt Or Help The Chatbot UX?

    Chatbot fever has infected Silicon Valley. The leaders of virtually every tech giant — including Facebook, Google, Amazon and Apple — proclaim chatbots as the new websites, and messaging platforms as the new browsers. "You should message a business just the way you would message a friend," declared Mark Zuckerberg when he launched the Facebook Messenger Platform for bots. He and the rest of the tech world are...

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Developers “Own” The Code, So Shouldn’t Designers “Own” The Experience?

    We've all been there. You spent months gathering business requirements, working out complex user journeys, crafting precision interface elements and testing them on a representative sample of users, only to see a final product that bears little resemblance to the desired experience. Maybe you should have been more forceful and insisted on an agile approach, despite your belief that the organization wasn't ready? Perhaps you should have done...

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How To Take Charge Of A UX Kickoff Meeting

  I once worked with a digital agency that didn’t know how to hold a kickoff meeting. And they didn’t even know that they didn’t know. Weeks into every project, they’d simply find themselves frustrated over how they’d ended up in a position of following rather than leading. They would fight to get their good ideas out the door but end up on defence all the time when their clients came...

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The Art Of The Intercept: Moving Beyond “Would You Like To Take A Survey?”

  Maxwell is a researcher at a design firm that is working on a mobile payment app. He wants to learn more about how users currently interact with point-of-sale terminals. Maxwell contacts a local grocery store to coordinate times to observe customers as they are checking out. He then asks every fifth customer who checks out to complete a brief survey. Maxwell is engaging in intercepts as part of his recruitment...

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How To Write Inspiring Job Descriptions For UX

  To attract motivated designers and user researchers, keep your eye on the why. What’s the why? It’s the underlying purpose that brings you and your employees together. Why the why? Because if you focus only on what you need, then you run the risk of filtering down merely to an adequate match for the list of skills needed for defined tasks. However, if you lead with why a candidate would...

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How To Become A UX Leader

  Let’s say you run a UX team. Better yet, let’s say you don’t. Let’s say you just want to do great work. You’re a consultant. You’re a newbie. You’re an intern. Your position is irrelevant. So is your title. What’s important here is that you want great UX to happen. You want it consistently. You want it now. You want it all the time. No matter your status or situation,...

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