UX Design in Austin, Houston, Dallas, San Antonio
UX Design in Austin, Houston, Dallas, San Antonio
Everything about UX Design in Texas and beyond

Design

6 posts
Conversational Design

A note from the editors: We’re pleased to share an excerpt from Chapter 1 of Erika Hall’s new book, Conversational Design, available now from A Book Apart.Texting is how we talk now. We talk by tapping tiny messages on touchscreens—we message using SMS via mobile data networks, or through apps like Facebook Messenger or WhatsApp. In 2015, the Pew Research Center found that 64% of American adults owned a smartphone...

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Task Performance Indicator: A Management Metric for Customer Experience

It’s hard to quantify the customer experience. “Simpler and faster for users” is a tough sell when the value of our work doesn’t make sense to management. We have to prove we’re delivering real value—increased the success rate, or reduced time-on-task, for example—to get their attention. Management understands metrics that link with other organizational metrics, such as lost revenue, support calls, or repeat visits. So, we need to describe our...

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Why Aren’t You Asking Questions?

It’s the kickoff meeting. You are the lead designer on the project, and this is the first meeting with everyone in the room. Your client is reciting her wish list, and you’re taking diligent notes—probably with cute, relatable doodles. An hour passes, and you’ve barely said a sentence. You’re nodding your head, scarcely making eye contact. You have some thoughts, but you aren’t speaking up. Why aren’t you speaking up?...

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UC San Diego Postdoc in Human-Centered Healthcare

The Design Lab at the University of California, San Diego is embarking upon a large, major project in healthcare for complex problems. We are working with the Medical School, various departments at UC San Diego, and several funding agencies in this endeavor. The emphasis is on the processes and structure associated with modern healthcare, from the general medicine to the cosmetic process that you can have with professionals as the...

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Newly Revised Call: The Design Lab at UC San Diego Seeks Design Fellows

(Major revision, 6 September 2014.) The newly established design initiative at the University of California, San Diego -- The Design Lab -- seeks creative fellows to join us in an exciting adventure to help advance the field of design. The posting includes the newly revised call for applicants plus the application format and four questions to answer.

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Verganti & Norman: Having a vision is not enough–it must be implemented

Vision building is the most relevant and rare asset in our society. We do not live in a world where data and knowledge are missing. Indeed, it is just the opposite. The amount of information is overwhelming. What is rare is the capability to make sense of this enormous and complex picture, to go beyond the past and existing patterns and imagine what is not there. The new frontier is...

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